Questions, bug reports, billing help — we're here for all of it.
The fastest way to get help is by email. We read every message and typically respond within 1–2 business days.
When reporting a bug, including your iPhone model, iOS version, and a short description of what happened helps us fix it faster.
Subscriptions are billed and managed by Apple. Open the Settings app on your iPhone, tap your name at the top, tap Subscriptions, select Rewired, and tap Cancel Subscription. You can also open the App Store, tap your profile picture, and go to Subscriptions.
Because purchases are processed by Apple, refunds are handled through Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Rewired purchase, and choose “Request a refund.” If you need help with the process, email us and we’ll point you in the right direction.
Make sure you’re signed in with the same Apple ID you used to purchase, then open Rewired and tap “Restore Purchases” on the paywall screen. If your subscription doesn’t restore, email us and we’ll help.
App blocking uses Apple’s Screen Time frameworks, so Rewired needs Screen Time permission. Go to iOS Settings → Screen Time and make sure it’s enabled, then reopen Rewired and confirm your Block Groups are active. If blocking still doesn’t work, try toggling the Block Group off and on, or restart your device.
The challenge uses your front camera with on-device processing. Make sure Rewired has camera permission (iOS Settings → Rewired → Camera), place your phone so your full upper body is visible, and make sure the area is well lit. Nothing is recorded or uploaded — all processing happens on your device.
Rewired stores your data locally on your device, so deleting the app removes it. To request deletion of any off-device analytics or purchase-related records, email info@therewired.app and we’ll take care of it.